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j3burns10Asked on December 27, 2018 at 9:04 PM
How can I cancel my membership?
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David JotForm Support ManagerReplied on December 27, 2018 at 10:43 PM
We can cancel it upon your request. Please confirm if you want to cancel, so we will cancel your subscription and provide a prorated refund.
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j3burns10Replied on December 28, 2018 at 5:43 PMYes please cancel my membership. Thank you!
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jherwinReplied on December 28, 2018 at 7:55 PM
I canceled your subscription now and process the prorated refund for your subscription. It should be reflected in your account within 5-10 business days.
Let us know if you need more help.
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j3burns10Replied on January 2, 2019 at 5:43 PMI received an email showing my refund of $11 and change. I only had my membership less than 2 months and out of my $190 I am getting less than $12 back. I don’t understand. Can someone please look into this?
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David JotForm Support ManagerReplied on January 2, 2019 at 6:51 PM
You are right, you were missing $159.00, we have refunded it now. Let us know if you have more questions.
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j3burns10Replied on January 2, 2019 at 7:43 PMThank you!
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