Not able to load PDF editor on form

  • Profile Image
    Asked on December 29, 2018 at 01:56 PM

    I‘m trying to add an image to the top of my PDF, and I’m unable to click/drag it to the top while working on my iPad. So when I add a new element, it is stuck at the bottom of the PDF or below another element.
    The image is correctly on my online form, but the PDF version doesn’t have it. Is there a way to sync the PDF version to the online form again? They should be the same.

    I’m also unable to download the PDF on my iPad. Is there a way to send a fillable PDF from your site? I have many clients who will need a PDF version rather than a link to direct them to the online form, and I’m unable to access the PDF at the moment.


  • Profile Image
    Answered on December 29, 2018 at 06:24 PM

    We apologize for the inconvenience caused. When I test your form on the PDF editor, I was able to reproduced issue as well.

    The PDF editor is not loading completely and Download PDF is not possible.

    I have submitted this thread to the next level for further investigation. We will notify you here once fixed.

  • Profile Image
    Answered on January 02, 2019 at 08:36 AM

    We are sorry for the inconveniences. It should be fixed, I can see your document is loading right now. If you have further issues please let us know.