What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Highrise Integration - Case generation

    Asked by fespana on January 22, 2013 at 11:20 PM

    Hi,

      I am trying to integrate JotForm with highrise by creating a case based on a form. I followed the intructions on: http://www.jotform.com/blog/59-Easy-Contact-Management-with-Highrise although I cannot see the several custom field I created in highrise, and I can only see on my option of the form, one of the three fields that exist ("Your message" only, and not "Your Email" nor "Your Name".

      I woudl like a sugeestion on what might be occuring.

    Thanks,

    FE

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    Answered by pinoytech on January 23, 2013 at 03:24 AM

    Hi FE,

    Sorry for the inconvenience that may have caused. Have you tried already deleting your browser cache and cookies? If not, can you please give a try then re-integrate your form to Highrise and let us know if the said issue still persists or not.

    Thank you!

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    Answered by fespana on January 25, 2013 at 06:13 PM

    Hi. Tried that in FF,Chrome and Safari. Same behaviour. Do you have any other suggestions? :-)

    Thanks,
    FE

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    JotForm Support

    Answered by Deygus on January 25, 2013 at 06:42 PM

    Hello it appears that you've deleted the form that was associated with this thread. Could you please make sure that you have an appropriate form set up to use with Highrise and then share with us a link to the form so that we can assist you further on this problem.