What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Lacking Payment Details from Stripe

    Asked by zuriworks on January 23, 2013 at 03:11 AM

    Hello. I've properly integrated Stripe as a payment gateway. Our first sale went through fine. However, there was no customer data in Stripe, only the amount paid. I'd like to capture all customer information in Stripe. Please let me know, in great specifics, how to acquire all customer details. Thank you. 

  • Profile Image
    JotForm Support

    Answered by idarktech on January 23, 2013 at 05:39 AM


    Customer details are acquired using the Stripe CC Information that's entered to the form.

    When data is submitted to Stripe, It'll look like this:

    Are you not receiving any of these fields data? The CC fields are actually "Required" so user's will not be able to bypass that unless the form validation isn't working probably due to code conflict. Have you tried re-integrating your form to Stripe? Also, may we know the website URL where you've embedded your form so we can check it here?


  • Profile Image

    Answered by VOMIChairman on May 02, 2013 at 05:11 PM

    The problem may have to do with your Secondary Color.   It's possible that the secondary color is set to white, against a light or white background color - or a dark color, against a dark background - which is why you may not be able to see the information.   To change the secondary color, go to:

    1.  Setup and Embed settings

    2. Click on Preferences

    3.  Click on Field Styles

    4. Click on Secondary Color value and set to a color that contrasts against the backgorund color of your form.

    I hope that helps for anyone out there who may be having a similar issue.