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    unable to receive email notifications of form submission

    Asked by andrew nixon on January 23, 2013 at 06:49 AM


    I have recently created a form with your service - great service by the way. All appears OK apart from email notifications - I cant get them to work at required email address. When I was testing I used my address: andrew.nixon@e-merce.co.uk and all worked fine however I updated email notification address to: quotes@fastquotemotor.co.uk - and it now does not work.

    I have control over the domain fastquotemotor.co.uk and have set up the account myself and tested so I know all is OK - I also know that there are no spam filters etc in place.

    I'm hoping you can sot something your end? Thanks in advance.



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    JotForm Support

    Answered by Welvin on January 23, 2013 at 07:05 AM

    Hi Andrew,

    Your form setting were fine so I suggest you to check this guide: How to setup email alerts to prevent "emails not being received" issues.


    Thank you.