unable to receive email notifications of form submission

  • Profile Image
    andrew nixon
    Asked on January 23, 2013 at 06:49 AM

    hi,

    I have recently created a form with your service - great service by the way. All appears OK apart from email notifications - I cant get them to work at required email address. When I was testing I used my address: andrew.nixon@e-merce.co.uk and all worked fine however I updated email notification address to: quotes@fastquotemotor.co.uk - and it now does not work.

    I have control over the domain fastquotemotor.co.uk and have set up the account myself and tested so I know all is OK - I also know that there are no spam filters etc in place.

    I'm hoping you can sot something your end? Thanks in advance.

    Regards

    Andrew

  • Profile Image
    Welvin
    Answered on January 23, 2013 at 07:05 AM

    Hi Andrew,

    Your form setting were fine so I suggest you to check this guide: How to setup email alerts to prevent "emails not being received" issues.

     

    Thank you.