PAYPAL LINKED but doesnt work

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    vrod305
    Asked on January 01, 2019 at 07:37 PM

    Yesterday I linked the Paypal option and it wasn't working so I emailed a question and received the response below:

    Answered by jonathan                           

    I test submitted your form to test PayPal payment and it appears to be working now as of this checking.

    I was redirected to the PayPal screen after submitting the form.


    Today when I emailed the link out no one was able to get passed the screen that your IT support was able to get to; Once they were directed to Paypal and attempted to log in and pay it would say something went wrong and return to merchant.

    I would like this option to work so the form can be completed and payment received all aat once. Any suggestions on how I can get this to work properly? Thank you, Vanessa

  • Profile Image
    BDAVID
    Answered on January 01, 2019 at 09:43 PM

    The issue must be related to your PayPal account. Please contact PayPal support to inquire about this issue. Probably guest checkout is not enabled: https://docs.easydigitaldownloads.com/article/1420-why-doesnt-paypal-guest-checkout-show