Stripe Live integration: Customer's credit card is not accepted.

  • Profile Image
    StatSoc
    Asked on January 01, 2019 at 10:54 PM

    Hello,

    I have a problem with the following form: https://form.jotform.co/83237429635867.

    Two people have told me now that they have filled it in successfully, but when they enter their credit card details they are not accepted. This is the second person who has had this problem. Could you please check my settings and let me know if there is a problem?

     

    Thank you.

     

    Kind regards

     

    Marie-Louise Rankin

     

  • Profile Image
    ashwin_d
    Answered on January 02, 2019 at 04:10 AM

    I am sorry for the trouble caused to you. I did check your form and did not find any issue with that. I could not test your form as it requires live credit card in your stripe integration.

    Have you embedded your form in any webpage where you are having this issue with? Please share the  webpage URL and we will take a look.

    We will wait for your response.

  • Profile Image
    StatSoc
    Answered on January 02, 2019 at 06:05 PM

    Thank you so much for looking into the matter so quickly. The form is embedded on this page: https://statsoc.org.au/admin/website/?pageId=1075243

    It is the top one (AStat Application form).

  • Profile Image
    Jed_C
    Answered on January 02, 2019 at 09:54 PM

    Sorry, but I'm not able to view your form as the page where you have embedded the form is asking me to login.

    Here's what I see:

    1546483851Statistical Society of Austral

    Like what my colleague did, I checked on your form's settings and I can confirm that the Stripe payment is integrated and setup correctly.

    Were you able to ask what error your users got when they try to pay with your form? It would be very helpful if you can capture the error or maybe provide an access where the form is embedded for us to test.

    Looking forward for your response. 

  • Profile Image
    StatSoc
    Answered on January 06, 2019 at 07:42 PM

    Hi,

    It's very puzzling. The last person to try the form said she could not enter her details at all. She could not type into the fields. 
    Just before she tried again  I had tried the form myself and managed to put a payment through. It worked fine for me, but then when she tried it, she couldn't type in the details. She wrote:

    "I still can’t enter any details (name, card number etc.) on the credit card part of the online form. Today I am using a different computer, although I am still using google chrome as my browser."

  • Profile Image
    jherwin
    Answered on January 06, 2019 at 11:28 PM

    May I know what embed method you used to your webpage? Could you please try embedding your form using the iFrame method?

    Here's a guide: Getting the Form iFrame Code.

    Also, if the form you have embedded on your website is this: http://www.jotform.co/form/83238499674878. I tested it and I was able to enter details on the credit card part.

    Please give it a try and let us know how it goes.