Account Limit - 20 submissions - But we have Premium Plan

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    Asked on January 23, 2013 at 08:56 AM


    Looks like I created a survey the other day and forgot to login. So, Jotform thinks I'm a guest but my account is a Premium account. I just received the email below. So, I went ahead and logged into my account with the survey still open and I think I was able to transition the survey into my account successfully. I re-embeded the survey onto our website. The big question is, will this keep the survey from locking out submissions after 20?

    Here's the survey:

    And here's the email we received today:

    From: JotForm Support []
    Sent: Wednesday, January 23, 2013 7:57 AM
    To: Anne Lord
    Subject: JotForm Account Almost Full

    Dear JotForm User,

    We would like to inform you that your JotForm account has almost reached 20 submissions per month this month. Guest accounts are limited to 20 submissions per month. Your forms will be automatically disabled once you reach your allocated quota.

    Upgrade your account today <>  to continue using JotForm without any interruption; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm,

    JotForm Team <>     

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    Answered on January 23, 2013 at 09:39 AM

    I am sorry that this has created confusion for you. I went ahead and took a good look at your account and I can currently see that your plan is definately a premium account and I do not see anything that could roadblock this. So as far as I know you should be able to continue to receive submissions on this form so please disregard that message. I can also see that there are no forms on the guest account and it appears to have been successfully transferred. Most likely the message had been sent to you because it was getting close since the form was originally on the guest account at the time.

    If you have any further problems, questions, or concerns just let us know.

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    Answered on January 23, 2013 at 10:02 AM

    Great - thank you very much!

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    Answered on January 23, 2013 at 10:14 AM

    You are very welcome. :)