Downloaded excel file does not contain all submissions for specific form

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    viragem
    Asked on January 02, 2019 at 07:27 AM

    Hello!

    I am trying to submit this response (https://submit.jotformeu.com/submit/73475253505356/), thank you message appears but when I export the submissions it is not listed. 

    The same happens with other answers!

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    Victoria_K
    Answered on January 02, 2019 at 08:58 AM

    I can replicate the issue on your form when downloading submissions as excel file and will report it to our developers for closer checking. We will keep you informed with progress on this matter. 

    In the meantime, I can suggest to try integrating the form with Google Sheets and to download submissions from created sheet: How-to-Integrate-Forms-with-Google-Sheets

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    viragem
    Answered on January 02, 2019 at 09:17 AM

    We will then wait for the response of your developers. But we need to download the answers today!

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    Victoria_K
    Answered on January 02, 2019 at 09:53 AM

    The ticket is already assigned to one of developers and marked as important. If you need to download answers today, please try to integrate the form with Google Sheets and download submissions from integrated sheet. When integration is set up, all existing submissions should appear on google sheet too: How-to-Integrate-Forms-with-Google-Sheets

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    viragem
    Answered on January 02, 2019 at 11:23 AM

    Do you have any news for us yet?

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    Victoria_K
    Answered on January 02, 2019 at 12:37 PM

    Unfortunately, we have not received an update yet. As soon as we receive news, we will inform you right away, but it is not likely that the issue will be solved today. 

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    viragem
    Answered on January 02, 2019 at 12:41 PM

    We don´t want to do the integration you suggested before because doing it requires resubmitting all questionnaires and the response information is there, but is not available for export.

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    Victoria_K
    Answered on January 02, 2019 at 12:54 PM

    I am sorry, but I am not sure if I understand your latest concern correctly. 

    If you integrate the form to google sheets, all existing submissions will appear on integrated sheet automatically, there's no need to resubmit existing responses. 

  • Profile Image
    viragem
    Answered on January 02, 2019 at 02:07 PM

    I'm sorry, I may not have explained it well. We just need to download the submissions from your platform, but they're not there!

    I get the thank you message when I submit the questionnaire and the answers are filled / saved. But when I download the excel file of submissions made, the answers to the questionnaire are not available.

    https://submit.jotformeu.com/submit/73475253505356/

    1546455936Capturar.PNG


    We need the problem solved asap!

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    Welvin
    Answered on January 02, 2019 at 03:23 PM

    Are you using our https://eu.jotform.com domain to view and download your form submissions? If not, please try it. 

    How about the Excel report? Please try it as well; https://www.jotform.com/help/101-How-to-create-an-Excel-Report