Why am I receiving this message: Subscription Payment Failed - Action Required ?

  • infosectricignatureel
    Asked on January 2, 2019 at 8:04 AM

    I believe that I am paid up?

    Subscription Payment Failed - Action Required
     

  • Victoria_K
    Replied on January 2, 2019 at 9:36 AM

    Generally, email with content you shared is sent if payment for subscription renewal was not successful. I see that subscription for your account infosectricignatureel has already renewed on Dec 28, 2018. Do you happen to have another account that we can check?