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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot receive email submissions

    Asked by bentonelections on March 10, 2011 at 11:13 AM


    I am having trouble receiving emails. I have been working with our IT department and they can't seem to identify the IP or email address that the notifications are coming from. Any help you could provide would be appreciated! 


    Thank you, 


    Derek Anderson 

    Election Specialist 

    Benton County Auditor


    Page URL:

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    JotForm Support

    Answered by NeilVicente on March 10, 2011 at 12:24 PM


    Have you checked your spam/junk folder?

    Have you tried using a different email address as the recipient?

    If not, please do the steps I mentioned above so we can isolate the problem.

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    Answered by allanftd on March 11, 2011 at 09:58 AM

    Hi Derek,

    You may find this link helpful: http://www.jotform.com/faq/#7

    As mentioned above, another possible reason for not receiving emails might be your spam filter or junk folder. Please check your spam/junk folder for the submission email. If it is there, make sure to set it as "No Spam" so that this would not be flagged as spam in the future. 

    If the issue still persists, please let us know so that we can investigate further. If possible, please send us the email server logs to aid in our investigation.

    Hope you find this information useful.