Cannot receive email submissions

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    bentonelections
    Asked on March 10, 2011 at 11:13 AM

    Hello,

    I am having trouble receiving emails. I have been working with our IT department and they can't seem to identify the IP or email address that the notifications are coming from. Any help you could provide would be appreciated! 

     

    Thank you, 

     

    Derek Anderson 

    Election Specialist 

    Benton County Auditor

    derek.anderson@co.benton.wa.us

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    NeilVicente
    Answered on March 10, 2011 at 12:24 PM

    Hello,

    Have you checked your spam/junk folder?

    Have you tried using a different email address as the recipient?

    If not, please do the steps I mentioned above so we can isolate the problem.

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    allanftd
    Answered on March 11, 2011 at 09:58 AM

    Hi Derek,

    You may find this link helpful: http://www.jotform.com/faq/#7

    As mentioned above, another possible reason for not receiving emails might be your spam filter or junk folder. Please check your spam/junk folder for the submission email. If it is there, make sure to set it as "No Spam" so that this would not be flagged as spam in the future. 

    If the issue still persists, please let us know so that we can investigate further. If possible, please send us the email server logs to aid in our investigation.

    Hope you find this information useful.