24 hour 7 day support is useless if you don't respond...

Are you there? 

We answer tickets in the order received.  We do usually follow up within an hour or two.  It does look like we have followed up with your most recent ticket:

https://www.jotform.com/answers/1688640-Why-is-there-an-add-popping-up-on-my-form-

If you have further questions regarding that ticket, let us know there and we will be happy to help.