Login attempt keeps saying suspended

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    Fred Rocquemore 
    Asked on January 04, 2019 at 12:09 PM

    I am attempting to log into my account. It’s keeps saying Failed: Login Suspended. I even reset my password and still the same thing. Please help. 


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    Answered on January 04, 2019 at 12:32 PM

    Upon review of your account it was found suspended due to form: http://www.jotform.us/form/90014229241142 requesting credit card information on plain field texts.


    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    The infringing fields have been deleted (Credit card details) you can add one of our payment processors if you need to request payment with credit card.

    Your account has been reactivated.

    Thank you.