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tedjoAsked on January 5, 2019 at 8:28 AM
The jot forms that I have work with other webhosting but not with WIX. I am trying build a website in WIX and the Jot form are not working there. Would you please assist.
Thank you
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jherwinReplied on January 5, 2019 at 8:33 AM
Have you tried following this method: Adding a Form to your Wix Site. If not, please try it.
Note: We recommend this embed method due to some reports about forms not submitting properly on Wix when embed code is used. We found out that Wix uses a different domain name on generated iframe source which caused security errors preventing the form from submission.
Give it a try and let us know how it goes.
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tedjoReplied on January 5, 2019 at 9:19 AM
No, It did not work. I inserted the link and still the same error
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Girish JotForm SupportReplied on January 5, 2019 at 10:08 AM
Could you please provide us with a few details to assist you better:
1. Are all your forms being embedded on the WIX site or only one? If only one, please provide the form URL.
2. What error are you receiving?
3. Are you receiving the error while embedding the form? OR Is the error shown after the form is published on your website?
3. Is your website using https, since our forms use SSL which uses https?
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tedjoReplied on January 5, 2019 at 10:26 AM
Please see my responses in red.
1. Are all your forms being embedded on the WIX site or only one? If only one, please provide the form URL.
All forms are being imbedded Following are some of the forms. In addition I am building other forms also.
https://form.jotform.com/80728933774166
https://form.jotform.com/72653528166159https://form.jotform.com/80075017360145
https://form.jotform.com/72659330866163
https://form.jotform.com/80044321760143
https://form.jotform.com/80728933774166https://form.jotform.com/80728933774166https://form.jotform.com/80728933774166
2. What error are you receiving?
This is the error message:
"This site says...
An error has occurred. Please try again or contact the form owner"
3. Are you receiving the error while embedding the form? OR Is the error shown after the form is published on your website?
The error appears after I fill the fields and press Submit This happens after the site has been saved and publishsed.
3. Is your website using https, since our forms use SSL which uses https?
I think it uses https.
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jherwinReplied on January 5, 2019 at 11:02 AM
Could you please share us the webpage URL so we can further check this? Also, since the error appears after you submitted the form. Could you let us know if we can send a test submission to the form to test it from our end?
Looking forward to your response.
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tedjoReplied on January 5, 2019 at 11:10 AM
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jherwinReplied on January 5, 2019 at 11:20 AM
Unfortunately, the link you provide is for something else. You can see the URL of your Wix web page in the dashboard.
Sample:
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tedjoReplied on January 5, 2019 at 12:17 PM
Sorry:
https://contractlaboratory.wixsite.com/mysite
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jherwinReplied on January 5, 2019 at 1:42 PM
I checked your webpage/wix site and I can't see any Jotform embedded to it.
I just tested it on my end and I was able to embed my forms to my Wixsite. Please see screencast below.
I also test submitted it and It works fine.
Guide: Adding a Form to Your Wix Site.
Please embed your jotform to your wixsite so we can test it.
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tedjoReplied on January 5, 2019 at 6:57 PM
I embed the per your instruction the same problemm
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DonaldHagReplied on January 5, 2019 at 9:09 PM
As per the instructions on this guide: https://www.jotform.com/help/70-Adding-a-Form-to-Your-Wix-Site, the error should not be showing. Is it possible to post further screenshots of the process you are going through to embed the site? We might be able to identify the error occurring through the embed process.
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tedjoReplied on January 5, 2019 at 9:51 PM
attached are the screenshots per instructions: c1 to c13
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tedjoReplied on January 5, 2019 at 9:53 PM
The same process was used for using the link and using the code. The same error was reproduced. Please note that the form includes several features such as payment option, a unique id widget and signature.
Thank you
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roneetReplied on January 5, 2019 at 10:17 PM
I noticed you are embedding the Form using the default embed method. What we always suggest you embed the Form using the iFrame method.
1) Remove your forms from that site.
2) Go into your forms edit mode to get the Iframe code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
3) Paste the code in a text editor such as Wordpad, example:
4) Copy only the Iframe part.
5) Embed the Iframe part in your site.This guide may help you.
https://support.wix.com/en/article/adding-html-code
Let us know if you need more help. -
tedjoReplied on January 6, 2019 at 10:50 AM
It worked. Thank you