Can't open uploaded files on my form.

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    thewhimsicalhand
    Asked on January 05, 2019 at 09:22 AM

    On our Life Directional Word Request form, we have a place where we request a current photo of the person filling out the form. When I try to open this on a phone or tablet it will not open but shows an 'error 404 this page can't be found notification.' However, when I open it on a computer PC or Mac, it works just fine. Can you please check the system and see if you can locate an error? Thank you.

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    jherwin
    Answered on January 05, 2019 at 10:31 AM

    It shows because you are logged into the pc. Go to your account settings/privacy and uncheck these two (refer to my screenshot below).

    https://www.jotform.com/myaccount/settings

    1.) Go to your account settings,
    2.) Locate "Privacy"
    3.) Uncheck "Require log-in to view uploaded files & see submissions.
    1546702150privacy.png

    Give it a try and let us know how it goes.