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thewhimsicalhandAsked on January 5, 2019 at 9:22 AM
On our Life Directional Word Request form, we have a place where we request a current photo of the person filling out the form. When I try to open this on a phone or tablet it will not open but shows an 'error 404 this page can't be found notification.' However, when I open it on a computer PC or Mac, it works just fine. Can you please check the system and see if you can locate an error? Thank you.
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jherwinReplied on January 5, 2019 at 10:31 AM
It shows because you are logged into the pc. Go to your account settings/privacy and uncheck these two (refer to my screenshot below).
https://www.jotform.com/myaccount/settings
1.) Go to your account settings,
2.) Locate "Privacy"
3.) Uncheck "Require log-in to view uploaded files & see submissions.Give it a try and let us know how it goes.