The text reference is not showing up on another question

  • POCIMAWEB
    Asked on January 5, 2019 at 11:59 AM

    Hi.

    I used a type {PetName} label to show the information in the following steps of the form, but it stopped working.

    Why this error?

    Jotform Thread 1690614 Screenshot
    Page URL: http://vitacan.mx/
  • Adrian
    Replied on January 5, 2019 at 2:16 PM

    I have cloned your form and I was able to replicate the issue.

    I can see that you have made some changes recently in the form. Can you please tell us what changes did you make to the form? Those changes could have caused the text reference to malfunction.

    I have tested this feature (text reference in question label) in a new form and it is working properly.

    Demo: https://form.jotform.com/90045111643950


  • POCIMAWEB
    Replied on January 5, 2019 at 7:54 PM

    The changes that I made today were when trying to solve the problem. I just modified the tag, from: {NombreDe}, to {NamePet}.


    Obviously this change was made in the source module, and in all ther modules that include the label.


    The form presented the problem without me having made changes, I realized from my site.

     
  • POCIMAWEB
    Replied on January 5, 2019 at 8:54 PM

    What configuration did you use in the example that you send? I would like to know if with any update, I have to configure the label differently.

  • Mike_G JotForm Support
    Replied on January 5, 2019 at 10:22 PM

    The issue is with the {uniqueName} you have set for the "¿Cómo se llama tu mascota?"

    1546744751t22 18 34 Screenshot 10

    We would like to apologize for any confusion, but the "curly brackets" have already been provided before and after the Unique Name of the Field Details. And since that is the case, it should only be just "Name" instead of "{Name}".

    1546744903t22 20 23 Screenshot 21

    I hope this helps. Feel free to contact us again anytime if you have other questions or concerns.

  • POCIMAWEB
    Replied on January 5, 2019 at 10:39 PM

    Excellent, it worked. Thank you very much, I wish you the best this 2019.