My account is blocked

  • Profile Image
    Rahel 
    Asked on January 06, 2019 at 11:21 PM

    Hi I tried to make a jotForm but when I want to login it always says autosuspended. I then tried my second email adress and it said the same thing. What did I do wrong?


  • Profile Image
    BitiaP
    Answered on January 07, 2019 at 01:07 PM

    Upon review of your account it was found automatically suspended by our Phishing Detector Tool (autsuspended) due to form: http://www.jotformeu.com/form/90054397776367 requesting login information on plain field texts.

    https://www.screencast.com/t/oKOoFowRmcP 

    Gathering this type of data infringes our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "Passwort" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.

    In order to avoid an autosuspension modify your form according as soon as you are able to login.

    Thank you.