I have lost access to the folder with forms even though i have access to them

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    090payroll
    Asked on January 07, 2019 at 10:16 AM

    On the left hand side on the main page above favorites there was a folder that I clicked on that brought me to the forms my boss had created.  That folder has disappeared so I cannot access any submissions.  All permissions from the administrator has me set up to access it.


    Screenshot
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    BDAVID
    Answered on January 07, 2019 at 11:45 AM

    It seems like the owner of the forms stopped sharing access to them with you. You can ask the owner to share access with you, all the owner needs to do is to follow this guide: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User 

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    090payroll
    Answered on January 08, 2019 at 10:43 AM
    The owner has not stopped sharing access. We really need this fixed
    Paula Ferguson
    Payroll Clerk
    090 Builders Group INC
    Ph: 250-287-2030, Fax: 250-850-2027
    The Information transmtted is intended for the addressee and may contain confidential and/or priviledged material. Any unauthorized review, distribution or other use of or the taking of information is prohibited. If you receive this in error, please contact the sender and delete or destroy this message and any copies.
    [cid:image001.jpg@01D38BC0.A1E69020]
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    BDAVID
    Answered on January 08, 2019 at 11:17 AM

    Ask the owner to remove you, and then add you back. That should display the shared folder in your account.

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    090payroll
    Answered on January 08, 2019 at 11:43 AM
    We tried that it is a really frustrating service that we are paying for that we cannot talk to a human your support is not helpful at all through email.
    Paula Ferguson
    Payroll Clerk
    090 Builders Group INC
    Ph: 250-287-2030, Fax: 250-850-2027
    The Information transmtted is intended for the addressee and may contain confidential and/or priviledged material. Any unauthorized review, distribution or other use of or the taking of information is prohibited. If you receive this in error, please contact the sender and delete or destroy this message and any copies.
    [cid:image001.jpg@01D38BC0.A1E69020]
    ...
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    BDAVID
    Answered on January 08, 2019 at 12:45 PM

    Unfortunately, we do not have support over the phone. Please ask the owner of the forms to contact us, so we can check his account status.

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    BDAVID
    Answered on January 08, 2019 at 12:48 PM

    We have checked your account, and the shared folder is now showing up:

    1546969645folder.png

    If you don't see it yet, please log out of your account, clear your browser's cache, and log back into it.

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    090payroll
    Answered on January 08, 2019 at 01:43 PM
    I now see it thank you
    Paula Ferguson
    Payroll Clerk
    090 Builders Group INC
    Ph: 250-287-2030, Fax: 250-850-2027
    The Information transmtted is intended for the addressee and may contain confidential and/or priviledged material. Any unauthorized review, distribution or other use of or the taking of information is prohibited. If you receive this in error, please contact the sender and delete or destroy this message and any copies.
    [cid:image001.jpg@01D38BC0.A1E69020]
    ...