What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Change my username due to custom form URL

    Asked by Danielle on January 24, 2013 at 09:22 AM

    I read on the forum how to set up a custom link through the Setup & Embedded tab but when I did this, it puts my username in there too. For example http://www.jotformpro.com/username/custom

    Is it not pissible to do this without the username, as my username is not something  Iwould want displayed in the link?

  • Profile Image
    JotForm Support

    Answered by idarktech on January 24, 2013 at 11:46 AM

    Hi Danielle,

    Sorry but that is how custom URL works. However, there's an alternative solution. You can use a custom domain name instead for your form URL. Here's how: How to use Custom Domains with Jotform

    Let us know if you have further questions. Thanks!

  • Profile Image

    Answered by theweddinggirl on January 24, 2013 at 01:13 PM

    I don't own any domain names so that won't work for me.

    Can i changemy username to something more sensible?

  • Profile Image
    JotForm Support

    Answered by idarktech on January 24, 2013 at 01:43 PM

    Yes, we can change your username for you. Let us know the new username you want so we can check if it's available here and have it changed for you if it is.

    Thanks!

  • Profile Image

    Answered by theweddinggirl on January 24, 2013 at 01:52 PM

    Brilliant, can you change it to something generic like 2013 so it doesn't look strange.

    It won't affect my existing forms will it? None of them have a custom link, just th form id number.

  • Profile Image
    JotForm Support

    Answered by idarktech on January 24, 2013 at 01:56 PM

    Hi,

    Sorry but 2013 username already exist. Please name another username.

    Thanks!

  • Profile Image

    Answered by theweddinggirl on January 24, 2013 at 02:01 PM

    ok please can you try this -2013-

  • Profile Image
    JotForm Support

    Answered by idarktech on January 24, 2013 at 02:02 PM

    Hi,

    Sorry but symbols aren't allowed. Please name another one. How about with characters?

  • Profile Image

    Answered by theweddinggirl on January 24, 2013 at 02:09 PM

    what's the difference between symbols and characters?

    sorry

  • Profile Image
    JotForm Support

    Answered by idarktech on January 24, 2013 at 02:31 PM

    Hi,

    What I mean exactly is letters instead of using symbols. e.g. 2013abc (just an example).

    Thanks!

  • Profile Image

    Answered by theweddinggirl on January 24, 2013 at 04:30 PM
    How about the word online
  • Profile Image
    JotForm Support

    Answered by Mike_T on January 24, 2013 at 05:34 PM

    The 'online' account is already registered with us. We have a free 'formbox' username, do you want to get it?

  • Profile Image

    Answered by theweddinggirl on January 25, 2013 at 04:28 AM

    Hi Mike, yes lets go for that. Thanks

    Just to double check, it won't affect my existing forms will it? I have never used a custom link with any of them.

  • Profile Image
    JotForm Support

    Answered by idarktech on January 25, 2013 at 04:43 AM

    Done. You may now logout and log back in using your new username formbox

    Yes, it wont affect anything on your existing forms. They'll remain as it is.

    Thanks!