Trello Integration: Getting 'Error when getting labels' on submit

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    TheTaxInstitute
    Asked on January 07, 2019 at 11:39 PM

    Hi there,

    We keep getting this error once someone completes and tries to submit a form. It had been working fine until recently:

    The form displays correctly, and can be completed, but when you hit submit this message appears:

     

    Oops!

    Trello Integration Error when getting labels!

    unauthorized permission requested

     

    Is there a way to fix it without having to create a new form as shown in the instructions sent to us previously? -  https://www.jotform.com/help/454-Using-the-JotForm-Power-Up-in-Trello

     

    Many thanks

    Rebecca

     

  • Profile Image
    Nik_C
    Answered on January 08, 2019 at 02:07 AM

    Please try using this solution presented by my colleague here.

    Let us know if that worked for you.

    Thank you!

  • Profile Image
    TheTaxInstitute
    Answered on January 15, 2019 at 01:24 AM

    Hi, Thanks for your response. 

     

    I've had a look at the labels and there weren't any on the Trello Card. I added a "template" label to the card but it is not appearing on the drop down menu on the integration page. Please see screen shots below. 

     

    I didn't create the cards or the from so I may be missing a step completely? 

    I notice I don't have the JotForms power up feature on my Trello Card. Could this be an issue as well? 

    Many thanks 

    Rebecca 

    1547533303Trello Error_Page_1.jpg

    1547533352Trello Error_Page_2.jpg1547533416Trello Error_Page_3.jpg

  • Profile Image
    Nik_C
    Answered on January 15, 2019 at 02:57 AM

    If you're looking for labels in the form (the right side of the Trello integration):

    1547538977Screen Shot 2019-01-15 at 8.56

    That is something you have to have in your form, like in the test form from the thread I provided:

    https://form.jotform.com/80133100397951

    1547539009Screen Shot 2019-01-15 at 8.55

    Fields from the Trello are on the left side of the integration.

    1547539065Screen Shot 2019-01-15 at 8.56

    Please try and let us know if that worked.

    Thank you!