My form is not asking for the encryption key when filled out

  • JotForm_Eagle
    Asked on January 8, 2019 at 4:55 PM

    Hi,


    I encrypted our forms and downloaded the key. However, when the form is filled out it is not asking for my key to download it?


    Also is there a way to export the data after you unencrypt the form?


    Thanks,

    Carol Ann

  • Welvin Support Team Lead
    Replied on January 8, 2019 at 6:30 PM

    You will be asked about it when viewing your submissions page or when viewing the submission link via email that you receive for encrypted forms. 

    https://www.jotform.com/help/269-How-to-view-Submissions 

    No, export options are not supported when encryption is enabled in the form. Please check the below guide for full details about our encryption feature:

    https://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert 

  • Welvin Support Team Lead
    Replied on January 16, 2019 at 5:50 AM

    @Donkemann, For us to properly assist you, I have moved your question to a new thread. Link here https://www.jotform.com/answers/1702216