councildistrict5Answered on January 08, 2019 07:15 PM
our plan does not renew until june, can i take advantage of the 50% offer, will it start after the one currently ends?
Jed_CAnswered on January 08, 2019 10:41 PM
The year end sale has been extend until January 11th only. We will need to cancel your current subscription and you will need to resubscribe with the 50% discount.
If you wish to proceed, please let us know. Looking forward for your response.
keith583Answered on January 09, 2019 11:21 AM
will we be credited for the remainder of the current subscription?
David JotForm SupportAnswered on January 09, 2019 12:32 PM
We would be able to do a pro-rated refund for the value of the remaining time on your current subscription when we cancel it. If you would like proceed, let us know and we can go ahead with the refund and cancellation. Once completed you would be able to upgrade to the discounted yearly subscription of your choosing.
keith583Answered on January 09, 2019 12:34 PM
yes, we want to do this, so long as it does not cause any down time. we can't have any forms offline for any amount of time. it that is not a problem, then yes, please we would like to proceed
jherwinAnswered on January 09, 2019 01:51 PM
I have already canceled your subscription for your account, I also issued a prorated refund for the unused months to your silver yearly plan. It should be reflected on your account within 5-10 business days.
Please upgrade your account to discounted plans now to avoid interruption to your forms.
Let us know if you encounter problem while upgrading your account.