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FezAsked on January 9, 2019 at 1:42 PM
Hi,
I received an email about payment not going through. I'm reaching out to change my payment information. Can you please help?Thanks
Fez
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Victoria_KReplied on January 9, 2019 at 3:05 PM
If you need to update payment method, please follow this guide: How-to-change-my-Payment-Method
We will gladly check closer if you can provide username of your account.
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FezReplied on January 9, 2019 at 3:43 PMusername: goldimageNew response receivedOn January 9, 2019 at 3:05 PM JotForm <noreply@jotform.com> wrote: A new response has been received:Answered by Victoria_K If you need to update payment method, please follow this guide: How-to-change-my-Payment-Method We will gladly check closer if you can provide username of your account. View this thread on browser » Unsubscribe Thread1547064325
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Victoria_KReplied on January 9, 2019 at 4:49 PM
Your account is already on free plan. Probably, subscription has expired because of several unsuccessful payment attempts. You may upgrade your account with new card/payment method to create new subscription: How-to-Upgrade-My-Account
Let us know if you need more help.
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Victoria_KReplied on January 9, 2019 at 4:50 PM
I'm sorry for providing incorrect help article at my previous reply. Here is a guide to upgrade your account: How-to-Upgrade-My-Account
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FezReplied on January 9, 2019 at 5:43 PMHi Victoria, But how do I get the same price tho? I have been same price for 5 years. How can I get the same price, can you please help me with that? I know there is a sales going on, but I want to keep the same price.ThanksNew response receivedOn January 9, 2019 at 4:50 PM JotForm <noreply@jotform.com> wrote: A new response has been received:Answered by Victoria_K I'm sorry for providing incorrect help article at my previous reply. Here is a guide to upgrade your account: How-to-Upgrade-My-Account View this thread on browser » Unsubscribe Thread1547070627
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David JotForm Support ManagerReplied on January 9, 2019 at 9:25 PM
The username "goldimageNew" does not exits. You may be referring to the account username "goldimage" which is registered under "info@goldimage.photography". Unfortunately, the Premium subscription is not available. You can only upgrade to our existing pricing structure. You may take advantage of our current discount.