Unable to edit the Fillable PDF Form again after its saved

  • TerryAZZO
    Asked on January 9, 2019 at 6:40 PM

    Hello,

    I created a fillable pdf form from the online form I created on here which was to be used as our company's Request for Leave form. The only issue I have with this is that after an employee has filled it in and saved it, the manager who then needs to open it and approve/disapprove it can no longer fill in the form. Once it has been saved once it does not become editable.

    Is there a way around this to make the form fillable at all times?

    Thank you,

    Terry

    Page URL: https://form.jotform.co/90079109164861
  • Elton Support Team Lead
    Replied on January 9, 2019 at 10:01 PM

    I could not reproduce the problem with Adobe PDF Reader.

    I could edit the fillable PDF Form again and even replace the existing file when saving it.

    Here's my test:

    Unable to edit the Fillable PDF Form again after its saved Image 1 Screenshot 20

    There should be no problem with re-editing the fillable PDF Form.

  • TerryAZZO
    Replied on January 9, 2019 at 10:58 PM

    Hi EltonCris,

    What I noticed with this was if you put in a signature it will then make the pdf static. This is not good for the form I have created as the employee needs to sign it then the manager needs to approve/refuse it then sign it. 

    Once the first signature has been put on the form it makes it static and therefore the manager cannot enter anymore information on the pdf.

    Is there a way around this at all?

    Thank you

    Terry


  • jherwin
    Replied on January 10, 2019 at 2:59 AM

    I have tested it on my end and I am still able to edit both original fillable PDF and the PDF saved by the user.

    See my screencast below.
    1547107051PDF Screenshot 10

    I suggest downloading you to download your fillable PDF again and test if the issue still persists.
    https://www.jotform.com/pdf-editor/90079109164861?fillable=1&preview=true

    You can also show us screencast so we can further investigate the problem you mentioned. (Send the URL of the screencast here if you have one)

  • jherwin
    Replied on January 10, 2019 at 3:15 AM

    I see now what you're referring to. After I added signature on the fillable PDF, I open it again then it's locked. According to Adobe, users are now unable to edit signed PDFs.

    You can check for more details here:
    https://helpx.adobe.com/acrobat/kb/edit-signed-PDF.html
    https://forums.adobe.com/thread/2435509

    So the workaround for this is to save other copy of PDF without a signature so you will be able to edit it again.