What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am unable to login

    Asked by Tom on March 10, 2011 at 09:30 PM

    I saw another post where a different user was unable to login, though I did not want to hijack the thread.  I created a form and it is working as expected, however I can only edit the form from the computer that I created it on as I suppose there is a cookie stored with my login.

    I signed up using the email address I provided with this questions.  I too was able to get a password reset, however I noticed that the URL (http://www.jotform.com/page.php?p=passwordreset&username=guest_10643422651&token=6d4278f55ab037dfce90690af7b0158a) shows the username as being guest_10643422651.


    THank You,

    Page URL:

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    JotForm Support

    Answered by abajan on March 11, 2011 at 03:16 AM

    Okay, I'll get someone to help you.

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    Answered by tmccann11 on March 11, 2011 at 05:39 AM

    Thank you for your quick response.  I found that when I attempted to signup via safari instead of firefox, I was able to create my account and link it to my form.

    Again, thank you for your fast response.

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    JotForm Founder

    Answered by aytekin on March 11, 2011 at 02:08 PM

    When you tried to sign-up on Firefox exactly what kind of errors were you getting?