PCI error "This transaction cannot be processed. The merchant's account is not able to process transactions."

  • Profile Image
    ACMG
    Asked on January 10, 2019 at 10:43 AM

    This message was displayed when I tested the PayPal widget in a form. Why is the payments widget not working and what needs to be done to correct the problem? See the attached image.

    Screenshot
  • Profile Image
    david
    Answered on January 10, 2019 at 11:08 AM

    The error usually occurs when the PayPal account is not a business or Pro PayPal account.  PayPal Pro integration can only be used with a PayPal Pro or PayPal Business account.  If you do not have either of those, using a regular PayPal field in the form should allow for processing transactions.