my login is suspended?

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    Asked on January 10, 2019 at 12:37 PM


    my account is suspended but I don't know why

    Can you please unsuspend it? 

    Thank you 

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    Answered on January 10, 2019 at 12:49 PM

    Upon review of your account it was found suspended due to form: requesting login credentials. 

    Gathering this type of data infringes our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "Pw" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.

    We have deleted the infringing field in order to avoid an autosuspension, your account has been reactivated.

    Thank you.