How can I edit the info that that shows on link?

  • Profile Image
    PenelopeLynn
    Asked on January 10, 2019 at 06:18 PM

    how do i change my fors photo that shows up in my link??

     

  • Profile Image
    Jed_C
    Answered on January 10, 2019 at 07:13 PM

    Are you referring to the information that appears when you share your form via social media? If so, you can change the page title by following this guide https://www.jotform.com/help/373-How-to-Change-the-Page-Title-of-the-Form.

    For the image, there's no direct way to do it, but the workaround is to add a "Text" field and put it above your form.

    1547165466The Easiest Online Form Builde

    Please try that out and let us know if you have any questions. Looking forward for your response. 

  • Profile Image
    PenelopeLynn
    Answered on January 11, 2019 at 12:43 AM
    This was good but my link in Facebook isn’t populating the current link
    photo how do I change that?
    ...
  • Profile Image
    ashwin_d
    Answered on January 11, 2019 at 04:03 AM

    Please note that because of Facebook restrictions on displaying custom image, it is not possible to achieve your requirement. Here are the steps I would suggest you to follow:

    #1. Download your form's full source code:  https://www.jotform.com/help/104-How-to-Download-a-Source-Code-of-your-Form

    #2. Add a new html file in your server and add your form's full source code in your html file. 

    #3. Add the Facebook meta tags in your form's full source code: https://developers.facebook.com/docs/sharing/webmasters 

    Please ensure to set your content values particularly the image as it is used as the thumbnail image on Facebook posts. Please check the screenshot below:

    1547197374fb.png

    Hope this helps.

    Do get back to us if you have any questions.


  • Profile Image
    PenelopeLynn
    Answered on January 13, 2019 at 08:43 PM
    I don’t understand how to do this at all...perhaps someone can call me
    directly because this service won’t work for me any longer if I can’t fix
    this.
    Penelope
    772.486.2096
    ...
  • Profile Image
    ashwin_d
    Answered on January 13, 2019 at 10:09 PM

    Unfortunately we do not have phone support available. I have provided 3 steps to you in my previous response with the reference guide link as well. 

    I would suggest you to please follow the steps mentioned and get back to us if you have any problem, we will try to help you. 

  • Profile Image
    PenelopeLynn
    Answered on January 14, 2019 at 09:43 AM
    Can you list the steps in detail please....
    ...
  • Profile Image
    Kiran
    Answered on January 14, 2019 at 11:15 AM

    As I tried to check your form https://www.jotform.us/form/80597759969182 to share on my Facebook page, I see that there is no image being displayed. However, the form is displaying an image. As I check the issue further, the image seems to be added to the header group within the form theme.

    Instead editing the full source code of the form, please follow the steps below:

    1. Please inject the following CSS code to the form by following the guide How-to-Inject-Custom-CSS-Codes to remove the existing background image on the header.

    .form-header-group {

      background-image: none;

      padding: 0px;

    }

    2. Now, you may add the image to header field from the field properties. Please see the screenshot below:

    154748236214012019_210146_25.png

    The uploaded image should displaying in your facebook post when shared.

    Hope this information helps!