Email notifications not being received.

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    MethodHockey
    Asked on January 10, 2019 at 08:30 PM

    Hi,

    On our form called District 8 Escape Check In, we have had 6 people recently fill out the form but we only received email notifications for 2 of them. Any ideas?

    Chris

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    Mike_G
    Answered on January 10, 2019 at 10:53 PM

    We would like to apologize for any inconvenience.

    I have checked the email history of your account and I did not see any failed email attempts.

    How-to-view-all-your-form-Email-History

    We would like to test the issue you are experiencing with your form on our end.

    With your permission, we would like to add our email address as one of the recipients of the email notification in your form and make a test submission.

    We will wait for your response.

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    BDAVID
    Answered on January 10, 2019 at 10:59 PM

    It appears that we are currently experiencing issues with email notifications. We have let our developers know about this, you should be contacted via this thread.

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    MethodHockey
    Answered on January 10, 2019 at 11:43 PM
    You bet
    Chris Fuss
    ...
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    Kiran
    Answered on January 11, 2019 at 01:36 AM

    We are sorry for the inconvenience this may have caused. We have experienced temporary issue with one of our servers and it has been fixed by our backend team. You should be now able to receive the email notifications without any issue. If you still notice any issue, please let us know. We will be happy to take a look again.