Form is freezing when trying to edit the auto response email.

Hello and Help!

I have set up an email for that will automatically be sent out to respondents when they submit a registration. I need to update it but when I click the "edit" button, it freezes and they a window comes up saying "Page Unresponsive"

Why is this happening?

I have cloned the form but they both freeze. Moreover, I have tried it on multiple browsers to no avail. It only does this on this ONE email form. The others work fine. 

Is is the - Athlete Registration Form email

I was able to replicate it when I cloned your form. I made it work by deleting the autoresponder and created a new one by following this guide https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email.

Please try that and let us know how it goes. 

It still does not work. I can get into the email form but it is blank. 

Here is the view of what I see (below)

It states that there is a "long running scrip" and will take time but either nothing ever happens (after 10 min) or it just freezes the page and I have to exit the browser window. I have tried several different browsers on 3 separate computers. 

It used to work up until last weekend...

I have checked your form and I can replicate the issue, the same on a cloned form; however, as my colleague said, the email autoresponder works fine after deleting the current and adding a new one. 

We can delete the current email autoresponder on your form and test adding a new one from our end in order to see if that helps, please do let us know if we can do this so we can proceed. 

Looking forward to your response. 

Gents,

So if I understand your response, you will delete the current autorepsonder form and replace it with a new one. 

Please do that but my caution - The form is currently live so please delete it and have it replaced ASAP.

Many thanks!

As per your request, we have now removed the Autoresponder on your form after adding a new one. You may edit the new autoresponder with the changes as you needed.

Thanks!

Great! Can I ask you to do the same for the the following form as well:

https://form.jotform.com/90116922637255 - 2019 Wild West Competition Form?

Thank you

As per your request, we have now deleted the autoresponder on your form 90116922637255 and added a new one as well.

You may also delete the autoresponder/notification from your form by following the guide below:

https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

Hope this information helps!