Getting a 404 message on mobile when signed in.

  • Melissa
    Asked on January 10, 2019 at 9:53 PM

    Hi, We are still getting the 404 message when we are signed in, we even downloaded the mobile app and we get it there as well.

     

    Melissa

  • Jed_C
    Replied on January 10, 2019 at 11:38 PM

    We apologize for the inconvenience.

    Is there any noticeable pattern when error appears like trying to open a specific form then it suddenly returns the 404 error?

    Is this only happening on mobile view? Are you able to replicate this on other mobile device? If it's happening on a certain device, please provide us the following information:

    - Exact device model

    - OS version

    - Browser type and version

    To further isolate the issue, please try the suggestions below and see if that helps.
     
    1). Clear your form cache and browser cache.
     
    2). Try using other browsers
     
    3). Try incognito mode (if using Chrome) or private browsing (if using Firefox).

    Looking forward for your response.