View incomplete surveys and completion stats

  • SarahACEM
    Asked on January 10, 2019 at 11:34 PM

    Hi,

    Would like to view incomplete survey data and stats on which question participants got up to before dropping out of the survey. I cannot seem to find where to view this information.

    Thanks for your help.


  • Nik_C
    Replied on January 11, 2019 at 2:26 AM

    If you meant to view the fields that weren't filled in submission, you can do that by following:

    1) Go to Submissions: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    2) Click gearbox on the right and uncheck the "Auto Hide Empty Fields":

    1547191489Screen Shot 2019 01 11 at 8 Screenshot 10

    If you had something else in mind, please let us know.

    Thank you!

  • SarahACEM
    Replied on January 13, 2019 at 3:44 PM

    No, I mean view responses to questions when the form has not been submitted. Specifically I want to view responses that are not complete (i.e., not submitted) I want to track where respondents are in completing the survey, what questions they have answered. If a respondent drops out of the survey, I want to know at what point they dropped out. How many attempts it took for the respondent to complete the survey. 

    Thanks.

  • Victoria_K
    Replied on January 13, 2019 at 4:59 PM

    We do not have an option to review information that was not submitted. You could set up 'Save and Continue' on the form. This would create a session for every respondent. You could then review filled fields for unsubmitted forms: How-to-Save-Forms-and-Continue-Later

    Other alternatives when it comes to analytics can be found on the article I'm linking below. It's worth mentioning that we have our own Form Analytics feature, and a Google Analytics Widget.

    Related guide: Understanding-Form-Analytics-and-Ways-on-How-to-Get-Your-User-s-Info 

    Hope this helps! But, please get back to us if you need further assistance.