What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Dropbox filesize limitations still in effect?

    Asked by Paige Runningbrooke on January 25, 2013 at 12:53 PM

    now that dropbox allows for unlimited filesizes via "chunked" uploading, are the lights all green yet to use this for large dropbox uploads? (+2 gigs) 

    Can these forms accomodate more than one user uploading to dropbox at a time? I have been searching high and low for a front end upload form to handle these tasks, and play nicely with dropbox. Have I finally found it?  

    Can this support heavy traffic? (over ten gigs a day, multiple concurrent users etc.) 

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    JotForm Support

    Answered by EduardoMendez on January 25, 2013 at 01:17 PM

    Hi there, 

    To the best of my knowledge, we would able to support the traffic.  however, there is a 1GB/upload limit with our system.  Also, there are limitations in terms of storage, depending on the plan that you have.

    So, even though you will be integrating a form with Dropbox, there is a copy of the file saved in our servers.  You can delete this files/submissions at any time.  However, if you were to go over the space limit, your forms will be temporarily dissabled.

    Please take a look at our Pricing Page for a list of our plans.

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    Answered by paulmgarton on February 25, 2013 at 06:33 AM

    Hello. Can you tell me how to access the my files saved on your servers, as noted above? I can't seem to find access on my "Account" page.

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    Answered by jefreylandicho on February 25, 2013 at 08:43 AM

    To access the file you wish to download, you will need to go in your submission page then select the file you wish to download located at the the bottom section.