Change pricing on form

  • fundraiserwwapto
    Asked on January 11, 2019 at 12:41 PM

    I am working with an existing t-shirt order form and need to change the pricing.  The pricing appears to be grey and cannot be modified.

     

  • Richie JotForm Support
    Replied on January 11, 2019 at 1:55 PM

    I have checked your form and it seems you're items are using a special pricing that is why the price is grayed out.

    To edit the price in the special pricing,Go to your Payment Settings>Products and edit by selecting the pencil icon.

    Change pricing on form Image 1 Screenshot 40

    Then in the product option select the items with the special price and click the pencil icon.

    Change pricing on form Image 2 Screenshot 51

    Now you can edit the price for the item.

    Change pricing on form Image 3 Screenshot 62

    Guide:https://www.jotform.com/help/265-What-is-Special-Pricing

    Please give it a try and let us know if you have further questions.