What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Thank you message is the old template one and wont change

    Asked by seatoskycelebrations on January 25, 2013 at 11:50 PM

    I used a template initially and then changed the content - howvere the thank you message is still the old one even though I changed it. How can I change this?

    account: sea to sky celebrations

    Page URL:

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    Answered by pinoytech on January 26, 2013 at 12:24 AM


    Sorry for the inconvenience that may have caused. With regards to the issue of your form, you need to re-embed your form code into your website in order to fixed the issue and delete your browser cache/cookies. 

    Thank you!

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    Answered by seatoskycelebrations on January 26, 2013 at 04:21 PM

    Hi I have tried that however I still get the same problem.

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    JotForm Support

    Answered by jonathan on January 26, 2013 at 06:03 PM


    Hi, can you please try re-embedding your form using its iframe code instead. It is possible there is script conflict witth form scripts and your page other scripts

    Use this guide: -How-to-get-your-Form-s-Iframe-Code

    Please inform us if the issue persists even after doing this.