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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Conditional emails not coming to my inbox

    Asked by mathetos on January 26, 2013 at 02:05 PM

    Hi all. I have this form (http://form.jotform.us/form/30247330365144) embeded directly at this link (http://darkcandyclothing.com/testing/contact.php). I'm receiving submissions at my Jotform admin panel, but they are not coming to my inbox. I have only tested the "Webmaster" address so far.

    Any help on where I can look to resolve this would be appreciated.

    Page URL:
    http://darkcandyclothing.com/testing/contact.php

  • Profile Image
    JotForm Support

    Answered by jonathan on January 26, 2013 at 04:01 PM

    Hi,

    You may need to correct this in your notification email

     

    Use the noreply@jotform.com value as Sender E-mail.

    Review this guide(-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues) for more details.

    Please inform us if the issue persist even after updating your form.

    Thanks.

  • Profile Image

    Answered by mathetos on January 26, 2013 at 08:53 PM

    Thank you for the reply, but unfortunately still no luck. I also don't seem to have the ability in my host's cPanel to whitelist domains (HostGator).

    We also have an ssl certificate, so I was loading some of the scripts with https, even though they were not ssl for jotform. I thought that might conflict, so I also tried making all the scripts http, and loading the page as http. Still no luck.

    Any further assistance would be appreciate.

  • Profile Image
    JotForm Support

    Answered by idarktech on January 26, 2013 at 09:37 PM

    Hi,

    I've check your emails on the bounce list and they're not there. I have also checked your form notification setup and it seems to be fine. Have you tried checking your mail spam filter settings or your spam/bulk mail folder?

    I've made a test submissions with your form, can you check if the message landed to your email now?

    We'll be looking forward to your reply. Thanks!

  • Profile Image

    Answered by mathetos on January 26, 2013 at 11:24 PM

    Yes, I've checked spam/bulk folders each time I've done a test. Which conditional email did you test on? Please select the option "Webmaster" so it sends to my email address and test again. So far, no luck. It's a real mystery!

  • Profile Image
    JotForm Support

    Answered by idarktech on January 26, 2013 at 11:54 PM

    Hi,

    I was testing General Inquiry and Whole Inquiries.  I just made a test with "Webmaster", check if the message landed successfully.

    --

    I have also checked the email logs here and it was successfully delivered.

    /var/log/jotform/amazonSES.log:[26/Jan/2013:23:48:27 -0500] 30247330365144 AmazonSES Sent email to reachme@mattcromwell.com -  MessageID:0000013c7a55c4d7-1a733c69-9f5b-4540-acf5-a5cba82a481f-000000 - RequestId:c9d609ae-683c-11e2-bf5c-0112c498eb67

    Please check everything on your side. Thanks!

  • Profile Image

    Answered by mathetos on January 27, 2013 at 06:55 AM

    I got your test now. So that's great! I also just tested it on our live site and I got the response immediately. Not sure what changed, but I'm good to go now! Thanks for the stellar support!

  • Profile Image
    JotForm Support

    Answered by mliz on January 27, 2013 at 07:48 AM

    On behalf of JotForm support you are welcome, glad that everything worked out.

    If you have any questions on need assistance feel free to let us know.

    Thanks for using JotForm!