Request to cancel subscription

Every month, I keep paying 19.00. we have not used your services for several months maybe over a year..

Please cancel subscription. do not charge my credit card from this point forward. Please email when subscription has been cancelled. 

Thank You 

I could not find any subscription attached to the user abiedge2. It is a free account.

Are you referring to some other account? Please provide more details on the subscription, if you have any transaction Id for the charged amount or the account/Form details from which you have been charged.

Please let us know if you need further assistance.

Thanks.

Hello,

See amex charge attached for the month of December. I Amex has credited our account.
All 2018 there has been a monthly charge of 19.00 please look into this, I will be contacting Amex for the rest of the charges.

Thank you



...

I'm not able to locate any payment amounting to $19 from your current billing associated with the account abiedge2 history.

https://www.jotform.com/myaccount/billing

Would you mind providing us with the following information for us to check?

1. Username

2. Email

3. Last 4 digit of credit card:

4. The expiration date of card:

5. Type of card: (AMEX)

6. Transaction date:

7. Amount charged:

Looking forward to your response.

I already sent a copy of amex transaction. This is fraud.

...

If you purchased a subscription, please note that a subscription is a recurring charge, so you had to cancel it when you did not need it anymore. The screenshot of the transaction did not post to this thread, please try to share it as shown on this guide, so we can refund the last charge.

12 months of charges at 19.00 we should get refunded for

...

As there are no invoices in your current account so we are not able to check the transaction from your account. Please share the screenshot of the Transaction details. You may refer to the guide provided by my colleague.

Thanks.