Xverify widget is empty while editing the submissions.

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    vim00010
    Asked on January 15, 2019 at 08:52 AM

    Hi, 


    I installed the widget, which is working great, BUT, now, the email addresses are not on the "edit", i.e. when i click on edit link, the email is empty and has to be re-entered in order to finish the form- what do i do to fix this? The whole point of the edit link is that the information is there on the form as it was submitted? 

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    Kevin_G
    Answered on January 15, 2019 at 11:09 AM

    We do apologize for the inconveniences this may have caused. 

    May you please kindly provide us the form where you're experiencing the issue? 

    We will further investigate the problem and forward it to our second level if needed. 

    Looking forward to your response. 

  • Profile Image
    vim00010
    Answered on January 15, 2019 at 11:12 AM

    https://form.jotformeu.com/vim00010/net-pricediscount-request-

    Please note, i had to implement a work around as this was a major problem, so there arent usually 2 boxes for email 

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    gerardw
    Answered on January 15, 2019 at 12:51 PM

    I cloned your form, tested and was able to replicate the issue. I have forwarded this to our backend team for review and evaluation.

    Please note that in the meantime, you can use the workaround as you have mentioned above. We will update you on the status via this thread.

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    hayk
    Answered on January 16, 2019 at 05:25 AM

    Hi, we apologize for the inconvenience. The problem has been fixed. Please try the widget and let us know if the problem persists. Thanks for reporting.

    Regards,

    Widget Team