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PhyliciaGoingsAsked on January 15, 2019 at 9:13 AM
Hello, requesters are submitting forms but not receiving a confirmation email after submitting a form. Just an error message saying "oops (etc.)" pops up. I am also not receiving notifications when new forms are being submitted, however, when I log on to jotform and look in the inbox, I see the new submission.
We don't want to miss these pertinent requests. Please help us find a resolve.
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PhyliciaGoingsReplied on January 15, 2019 at 10:38 AM
Hello?
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BJoannaReplied on January 15, 2019 at 12:00 PM
To which form is the issue related to? Please provide us the form URL, so that we can test it. If the form is embedded, provide us the webpage URL.
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PhyliciaGoingsReplied on January 15, 2019 at 1:43 PMSure, here is the link: https://form.jotform.com/82666333881162
Also, the name of the form is the Agent Alert.
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jherwinReplied on January 15, 2019 at 2:29 PM
Form - https://form.jotform.com/82666333881162 is Marketing Campaign Brief.
From - https://form.jotform.com/82546382666164 is the Agent Alert.
Can you please clarify which form you are referring to?
I checked our mail logs on notification recipients of these two forms and I see that submissions have been successfully sent.
You can check for a possible reason why you are not receiving email notification here: Why Am I Not Receiving Email Notifications.
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PhyliciaGoingsReplied on January 16, 2019 at 9:43 AMGood morning, it’s the AGENT ALERT form.
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jherwinReplied on January 16, 2019 at 11:13 AM
You are receiving "Asana Integration Error!" because the setup or integration is not complete.
Please select Action type and configure you asana integration correctly. -
PhyliciaGoingsReplied on January 16, 2019 at 11:43 AM
Is there a way to just get the form emailed to me as a pdf when someone submits it online?
Thank you for your support!
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Nik_CReplied on January 16, 2019 at 1:10 PM
You can receive the submission PDF via email, here is how you can do that: https://www.jotform.com/help/503-How-to-include-submissions-as-PDF-attachment-in-the-email-notifications
Let us know if you have any further questions.
Thank you!