Form condition not working properly and an image in the image upload field is not displaying working

  • Profile Image
    espleyk
    Asked on January 15, 2019 at 01:40 PM

    Hi
    Finally got this form working beautifully - https://eu.jotform.com/build/90073623358356

    But today a colleague testing it got to the question 'Can you walk unaided'?
    He answered 'No' which should take him to the next question '
    When you walk do you ever have to stop due to the following?'
    But it didn't take him there.
    When I checked the test it did. And I checked the conditional logic and that looks right.

    The second issue is - and I suspect it's my fault. I had a set of picture questions around having vulval varicose veins. He asked me to remove one of the pictures, which I did, but now when you answer the question it comes up with an error message as per the below



    1547577518Error message.png

    And then this is where it gets weird. I went in to try and fix it. And the whole question has gone!
    Why is that?

    Thanks

    Karen

  • Profile Image
    Kiran
    Answered on January 15, 2019 at 02:35 PM

    I have checked your Jotform and see that the condition for the field 'Can you walk unaided?' is working normally at my end. Also, the other issue with the image upload field seems to be with the image is not available.

    154758062116012019_000121_38.png

    I have cloned your Jotform to my account and added an image to the field which worked fine at my end. You may upload the image to the field and it should be displaying on the form.

    Thank you.

  • Profile Image
    espleyk
    Answered on January 16, 2019 at 07:04 AM

    Hi 

    Thanks for this.

    But I don't understand why my colleague didn't get the supplemental question when he clicked on the button saying no, when I do.

    Cheers

    Karen

  • Profile Image
    Kiran
    Answered on January 16, 2019 at 08:09 AM

    It might be a browser cache issue. You may ask your colleague to check using private/incognito window or a different browser to see if that works. Alternatively, the browser cache can also be cleared.

    https://www.wikihow.com/Clear-Your-Browser%27s-Cache 

    Thanks!