Some customers are not able to submit payment.

  • Kehevents
    Asked on January 15, 2019 at 9:27 PM

    Hi, we have several customers saying that cannot submit payment through the form. 

  • Jed_C
    Replied on January 16, 2019 at 1:08 AM

    We apologize for the inconvenience.

    Please share to us the form URL or if your form is embedded on a site, please also share the URL of the website.

    Looking forward for your response. 

  • Kehevents
    Replied on January 16, 2019 at 12:12 PM

    we are having the issue with many forms of ours, i'm not sure which one is causing the issue

     

  • BJoanna
    Replied on January 16, 2019 at 1:18 PM

    You can provide us a link of any form that is not working. Also, please tell us if your users are receiving some error message when they try to submit the form. If so, please tell us which one and if possible provide us a screenshot of the error message. 

    I also tested your Fresh Marketplace Partnerships form and the form is working fine on my end. I was redirected to the PayPal checkout page. 

    1547662580paypal Screenshot 10

    In case your form is embedded, provide us the webpage URL.