Pdf Issue. when I set the form pdf in new pdf layout then also I am getting old pdf layout

  • doctormultimedia
    Asked on January 16, 2019 at 2:41 AM

    When I set the form pdf in new pdf layout then also I am getting old pdf layout. Please resolve this issue

    Please check this form https://hipaa.jotform.com/90130895942461

  • Nik_C
    Replied on January 16, 2019 at 4:57 AM

    Could you please confirm (since your account is HIPAA I'm not able to check) you created a new PDF layout but when you're receiving an email you're receiving an old PDF layout?

    Or when you try to view the PDF layout, an old one is loaded instead of the new one?

    We'll wait for your response.

    Thank you!

  • doctormultimedia
    Replied on January 16, 2019 at 5:11 AM

    When I creating a new PDF layout in pdf editor with new version but when I am receiving an email I am getting the old PDF layout

  • Richie JotForm Support
    Replied on January 16, 2019 at 9:38 AM

    I have tested a sample Form using our HIPAA account but I can't seem to replicate the issue at my end.

    When I download the PDF attachment received in my email, the PDF layout is the new layout.

    Pdf Issue Screenshot 30

    Make sure you have set the Form settings>User new PDF editor to YES.

    Pdf Issue Screenshot 41

    Kindly test your form again and let us know if the issue still remains.