How to decrypt the exported excel file?

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    Donkelmann
    Asked on January 16, 2019 at 05:49 AM
    in europe business is much better to encrypt forms, but in your ways there is no backup possible. How to decrypt the exported excel file? no tools by you to do that?
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    Welvin
    Answered on January 16, 2019 at 05:53 AM

    I'm sorry, but excel download is one of the features that aren't available when encryption in enable in the form. When encryption is enabled, you can only view the submissions on our website, and see to it that you had the key and provided that when asked. 

    More details here https://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert

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    Donkelmann
    Answered on January 16, 2019 at 09:52 AM

    this is what I said.