some of the completed form elements do not show in the notification email

  • Profile Image
    willett
    Asked on January 16, 2019 at 06:09 AM

    Hello,


    I seem to have a problem with my form 'Piano Moving Enquiry'


    When the form is submitted - as in this test submitted today, 16th Jan


    the elements:

    How many steps down from the collection end front door?

    and

    How many steps up to the delivery end front door?

    Do not appear in the notification email.

    Please see below, my completed test form; followed by the email notification missing those elements


    Full Name
    stephen willett
    E-mail
    smwillett14771@btopenworld.com
    Phone Number
    (020) 77200660
    type of piano
    upright
    Make and model (example: Yamaha baby grand)
    yamaha
    Please state the piano's value to be covered by transit insurance
    2000
    Dimensions:- height x length x depth
    xxxxxx
    Collection address (including postcode)
    test test
    Collection details
    ground floor
    How many steps down from the collection end front door?
    4
    Delivery address (including postcode)
    test test
    Delivery details
    ground floor
    How many steps up to the delivery end front door?
    6
    If internal steps / stairs: describe any turns and number of steps per flight
    xx
    Further complications or comments including any parking restrictions
    xx
    When do you wish to move the piano? Flexible?
    flexible
    and the email notification: Question Answer 
    Full Name stephen willett 
    E-mail smwillett14771@btopenworld.com 
    Phone Number (020) 77200660 
    type of piano upright 
    Type and make of piano (example: Yamaha baby grand) yamaha 
    Please state the piano's value to be covered by transit insurance 2000 
    Dimensions:- height x length x depth xxxxxx 
    Collection address (including postcode) test test 
    Collection details ground floor 
    Delivery address (including postcode) test test 
    Delivery details ground floor 
    Further complications or comments including any parking restrictions xx 
    When do you wish to move the piano? Flexible? flexible 
    upload your piano photo 663957196864944333_.jpg 
    upload your stair top landing area pic 
    upload your stair bottom landing area pic 
    upload your stair turn pics 
    upload additional stair pics

    Any help would be much appreciated!

    Stephen Willett

  • Profile Image
    DonaldHag
    Answered on January 16, 2019 at 10:27 AM

    You can edit the Notification Email to include these fields.

    Refer to this guide: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    You can also go ahead and delete the Notification and recreate it. All the fields will be added automatically to the Notification when setup.