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    Missing Information

    Asked by snookums69 on January 27, 2013 at 02:01 PM

    Hello,

     

    I'm having this issue a lot. My customer will fill out ALL of the information on my service request form. When the email comes to me, some of the information that was fille out, is missing?!?!

     

    Sometimes the name will be missing, sometimes the address, etc

     

    Also see how the billing fax number is not aligned like the other phone numbers?

     

    Please advise.

    Helen

    Page URL:
    http://www.christmaselectric.net/servicereq.htm

    Screenshot
  • Profile Image

    Answered by snookums69 on January 27, 2013 at 02:02 PM

    Not to mention, i have put a 'tenants' work number on my form. It's not showing up here either.

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    Answered by jeanettebmz on January 27, 2013 at 02:15 PM

    I think , you would need to delete and rebuild your email notifications . Also, in order to prevent getting blank fields, you can set them as *Required . Simply select the desired fields and click on Required , at the toolbar

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    Answered by snookums69 on January 27, 2013 at 03:13 PM

    They are set as required. OK I get the setting up the email thing.

     

    I just filled out my own service request forme. The one in the screen shot is the one I filled out myself. So, I know the information was entered by me. But when I received the email, the information was missing.

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    Answered by snookums69 on January 27, 2013 at 03:53 PM

    Ok i rebuilt the email notifications, the information seems to be set in there now. One other question. The information I receive in my email is formatted:

    Street Address: 9992 Muffin Court
    City: San Diego
    State: CA
    Zip Code: 90277
    Country: United States

     

    How can i get it to just be formatted (with no country as well):

    9992 Muffin Court
    San Diego
    CA
    90277

    Or even:

    9992 Muffin Court
    San Diego, CA 90277

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    Answered by jeanettebmz on January 27, 2013 at 04:51 PM

    You would need to setup text boxes rather than the address field to gather only the desired information. Then rebuild the email notification