Sensitive Information Question

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    Asked on January 16, 2019 at 01:03 PM


    We use Jotform to collect information from our counselor volunteers applicants. Since we have to run background checks on our applicants, we will need to collect SSN information. Currently, we are subscribed to your Silver Plan (which includes HIPAA complaint servers), have our applicants check a "Terms and Agreement" box, and have them electronically sign the document. Is there anything else needed to add onto the form so that we are not violating Jotform's terms and conditions? Please advise.


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    Answered on January 16, 2019 at 01:44 PM

    I checked your account (it's not yet upgraded to HIPAA, for the record).

    Aside what you said, you're good.

    I would advise you if it is possible to switch your current account email address to a corporate one (business email).

    Let us know if you have any further questions.

    Thank you!