IP Whitelist

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    ACVSupport
    Asked on January 16, 2019 at 01:48 PM

    I have completed the form a half a dozen times requesting that our Hosted Terminal servers to gain access to the Jotform site.  I have NEVER heard anything regarding these requests for access to be granted

    We are currently blacklisted.  

    Screenshot
  • Profile Image
    BitiaP
    Answered on January 16, 2019 at 02:18 PM

    The IP that we have on file has been whitelisted, if you are still not able to login click on the following link: https://whatismyipaddress.com/  and paste the IP so we can whitelisted it as well.

    Thank you.

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    ACVSupport
    Answered on January 16, 2019 at 02:43 PM
    jotformforum_1702761@interlogy.com
    -
    Thanks for your email.
    Your Service Request has been received and a Support Rep will be following up shortly.
    Your Ticket # is: 2019011640000199
    You can view/update your Ticket here: http://support.acvenviro.com/otrs/customer.pl?Action=CustomerTicketZoom;TicketID=7376
    A Brief Summary of your Ticket is:
    New response received A new response has been received:
    [1]
    Answered by BitiaP
    The IP that we have on file has been whitelisted, if you are still not able to
    Your ACV IT Team
    Tel: 908-312-5873
    Ext: 5873
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    ACV IT Support
    1500 Rahway Ave, Avenel, NJ 07001
    t: 908-312-5873
    e: support@acvenviro.com
    ...