I removed the branding but it still shows up in form

  • getcited
    Asked on January 16, 2019 at 2:36 PM

    I have the bronze plan and removed the branding from the bottom of the form, but it still shows up in on the link, please advise

    Jotform Thread 1702828 Screenshot
  • Mike_G JotForm Support
    Replied on January 16, 2019 at 3:10 PM

    I have checked the form you shared and I don't see the JotForm Branding at the bottom of the form. I understand that you have already upgraded your account and have unchecked the "JotForm Branding" option from the Settings page of your account.

    1547669331t15 06 14 Screenshot 10

    The screenshot you shared also doesn't show the JotForm Branding at the bottom of the form.

  • getcited
    Replied on January 16, 2019 at 3:33 PM

    I deleted the existing "submit" portion (where the JotForm branding was) and created a new one, that did the trick, thanks!

  • Mike_G JotForm Support
    Replied on January 16, 2019 at 3:41 PM

    Thank you for updating us and thank you also for sharing the workaround you did to fix the issue.

    Feel free to contact us anytime if you have other questions or concerns.

  • getcited
    Replied on January 16, 2019 at 3:41 PM

    Thanks so much, you guy rock!