The signature field is missing from the PDF document sent to Google Drive

  • moegreen22
    Asked on January 16, 2019 at 3:10 PM

    Im currently working on a form that is integrated with google drive. I deleted an e signature widget. Then i reinstalled an e signature widget. I can

    Jotform Thread 1702888 Screenshot
  • Richie JotForm Support
    Replied on January 16, 2019 at 3:55 PM

    It seems your question was cut short. Can you please explain further your question on Google Drive and the signature widget?

    We will wait for your response.

  • moegreen22
    Replied on January 16, 2019 at 4:43 PM
     Im currently working on a form that is integrated with google drive. I deleted an e signature widget. Then i reinstalled an e signature widget. I can see the signature in my submissions in jot form, but not the pdf in jot form. It is also not showing up in my google drive folder with the signature. I have deleted and disconnected google drive from jot form and vice versa and have reauthorized, but that did not work. I find that when i make a change to a form it often won't integrate with google drive or the pdf version of the jot form. Im currently recreating the form as I find that as long as i dont make any changes it seems to work as intended. I'm assuming when i make changes to a form it alters the code in some way and can corrupt the form. I also dont want forms i have to recreate to be counted against me because the form is not working as it is supposed to. please let me know if you are able to tell me what is going on with the forms, updating the forms, and why they are not updating correctly
    ...
  • Support_Management Jotform Support
    Replied on January 16, 2019 at 6:16 PM

    Forms you recreate won't be counted towards your FORM COUNT limit for as long as you're either deleting or disabling the ones you won't need anymore.

    Related guide: How-to-Enable-Disable-a-Form

    Going back to the issue, it's more likely related to the PDF DOCUMENT design rather than the connection between Google Drive and JotForm. If you're not seeing the signature from the PDF document, then the PDF sent to Google Drive won't bear the signature too.

    Please open your form's PDF EDITOR and make sure that what you're designing is a PDF DOCUMENT and not a PDF FORM. I decided to use the original form you linked in your post as my reference:

    https://form.jotform.com/moegreen22/corin-krome-progress-notes

    The signature field is missing from the PDF document sent to Google Drive Image 1 Screenshot 30

    Just go to the first tab that says NEW DOCUMENT (or you can create a new document by clicking the +NEW PDF tab) and make sure the SIGNATURE FIELD is included within the PDF DOCUMENT template.

    The signature field is missing from the PDF document sent to Google Drive Image 2 Screenshot 41