I have upgraded account to bronze yearly plan but account is downgraded to free plan.

What's going on? I paid a year in advance in December. Just logged in and am on free plan.

I am sorry for the trouble caused to you. It seems when your older subscription was cancelled, that caused your account to downgrade to free plan.

I have upgraded your account to bronze yearly plan. Please sign out from your account and then sign in again for the changes to reflect. 

You’ve got to be kidding me! I just had a client complain that a form didn’t work. I logged in to discover exactly the same issue!! I am STILL on free account. This really hurts a business 

Do they see any error message when they try to submit form? Please let us know the form with which you are having this issue with and we will take a look.

We will wait for your response.